Had a purchase from ebay sent to my local collect+ (Foxhole stores Paignton) via Royal Mail, upon checking the tracking I saw the delivery had been refused, I called them up and asked why, they bluntly told me that they rufuse all large parcels on the spot as they "just haven't got the room" and that that was the end of it, they couldn't care less...... just for some perspective the "Large Parcel" they refused was a car wing mirror! ! it is now the 19th of April, Royal Mail have sent it to the National returns centre and I have no idea when it will be returned to the seller so they can send it again I am absolulty fuming! , what is the point of advertising a service if this is going to happen? never again
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more