On 11th April, 2023 I attended at the Collect + drop off shop "Lochee News Plus, High Street, Lochee, Dundee, DD2 3BZ. I was carrying a medium sized boxed parcel. As soon as the shop assistant saw me with the box, they stated" the printer is down". I advised him that I had already printed 2 labels off and affixed them to the box. I was then told "I will accept the parcel at this time, but this box is too big, I only have limited storage space".It would appear to me from the second I walked in the store he didn't want to take my parcel, since it was a medium sized box. If the store does not have the storage space, then maybe they shouldn't take any Parcels.This was the 1st time I had used this store and will certainly be my last.Not a good advertisement for Collect +.Size of parcel was approximately 40cm x 40cm x 50cm and weight was 4.5kg.About 0905hrs, Friday 14th April, 2023 I contacted the customer service department on 0344 755 0117 and gave the size and weight to Mahmood.I will now await an update.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more