Any other collect+ drop off point I’ve used is always great so it really pains me to give a 1* review but AM PM F&J Newscentre in Buckley, North Wales should not be offering this service if they want to treat your customers as badly as me and my friend were treated tonight. After approaching the colleague behind the counter, I said I had a parcel to send. The colleague rolled her eyes and huffed at me as she went to get the scanner. I apologised as I felt this had now become an inconvenience and I shouldn’t be there. To then have labels and receipts thrown across the desk, the parcel snatched up and for her to then ask if I was actually going to be purchasing anything to which I replied “not tonight sorry” and the colleague shrugging her shoulders and turning her back on me just made me feel like a massive inconvenience. This store just shouldn’t be offering this service as they’re doing collect+ a massive injustice with their “customer service”.
Claim your business profile now and gain access to all features and respond to customer reviews.
Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more