Been trying to return a parcel to North Face for 2 weeks now & this company is the only way you can return, 15 shops down & I can't find one that works with them & these are the shops that are on the website that say you can print the label & return, one shop say they have never dealt with this company bu it is on the website. complaint now lodged with North face & won't be buying again until the sort it.What a stupid reply from collect plus….please check the shops you have on your website like I have already done as I have been to 3 yesterday that don’t work with you but your website is directing people to them.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more