Twice in the past two weeks have I attempted to use Collect+ and twice has it been an ordeal. In the first case, Best Foods in New Malden, refused to accept any Yodel parcel despite being clearly listed as a Collect+ and Yodel shop. In the second case, Quality Choice in New Malden refused to take my parcel because it was "too big" (it was a small parcel) and it took a long heated argument to get them to do so. It's supposed to be easy to send a parcel from a local shop but if the shopkeeper can arbitrarily decide whether or not to accept a parcel it defeats the purpose. Stay away and use Royal Mail or Evri instead.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more