I selected a Collect+ delivery from eBay at my local pickup as I knew I would be away for work when it arrived, but able to collect it before the seven day holding period was over. I received the Collect+ alert via eBay when it was delivered, and confirming it would be held until 18 November 2023. On 17 November 2023 I went to collect the parcel. The gentlemen in the store said they had followed a Collect+ system prompt to return it the day before, on 16 November, and that there was nothing they could do. They tried to deflect me to the courier, but this issue as about the information provided by Collect+ via its partnership with eBay. Either the data they share with customers and agents is not aligned, or in this case there has been an error. Additionally the gentlemen were able to show me no evidence of the item's return on the 16th, and I had received (correctly) the final reminder on the morning of the 17th to confirm it was still waiting for me in store.This has wasted my time, plus my property is missing, plus it will inconvenience the seller, and doubtless someone will have to pay for redelivery if the item does make it's way back to the seller. This issue is not a fault of the courier. It might however be about flawed communication between Collect+, eBay, and the courier intermediary. Whatever the explanation Collect+ has lost my property, taken my time, and seems to be an untrustworthy service that based on my experience I could not recommend. Avoid.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more