I've sent a parcel by Royal Mail to a Collect+ point but buyer has since been refunded and not collected the parcel. I have no idea how to get the parcel returned to me as Collect+ have no working contact details. Will I get the parcel returned to me when it was sent via Royal mail but not collected via Collect+? Who knows..Replying to Ave M:Why would I contact Royal Mail when they successfully delivered the parcel? The parcel is stuck in your system. Please can you give me customer service contact details so I can find out what happens in this scenario? Thanks
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more