I received a text message from Collectplus today saying my Fedex package was ready for collection (one day late -- but better than nothing I suppose) When I get to their local collection point, there was no sign of it. The manager spent nearly an hour looking everywhere as it contained a two months supply of prescription medicine I need to take by injection. The package is sent in insulated cartons to keep the injections refrigerated. Of course, they don't have a customer service contact number to call and find out what happened... having real humans answering phones would cost them money....so I was forced to use their chatbot service only to receive an automated reply saying they only answer queries related to their "in store experience" --whatever that is. The injections costs me £500 and are now worthless --- even if they turn up eventually. On their website, Collect+ say they are "proud to work some of the leading parcel couriers". I wonder how proud Fedex is to work with them considering how poorly they treat their customers. Disgusting "service". Avoid!
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more