Dropped off a Parcel at Shell Sandhurst (MFG).First time I have used Yodel for an eBay delivery. As I walked to the counter the gentleman behind it was gently shaking his head and tutting, "too big" he says. It was not. "Too heavy" he then says, 5kg. "Can you bring it back tomorrow in the daytime?" We then discussed as to wether he was going to take the parcel or not. I asked what the problem was but he could not come up with an answer other than "We don't care about Yodel and taking their parcels." He took the parcel and gave me a receipt. I went down the road and spent £10 at Tesco that I was going to at his shop. Why do parcel companies use shops like this? I will now think twice before using Yodel again because of the lack of customer service from a third party intermediary.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more