I went twice to a Collectplus store to collect a parcel delivered by Evri showed them my Evri tracking number they refused to give me my parcel. Returned the next day with the barcode number in the Evri app they tried to input this into the Collectplus scanner and because it didn’t work refused to give me my parcel again because they said if they did they would get charged by the delivery company. Retailer has checked with Evri and been told I have the right barcode number it even matches the barcode label on the parcel. Absolute rubbish would not use again
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more