I would give 0 stars if it were possible - having sold an item of musical equipment on the Reverb app, I purchased a postage label for Yodel/Collect+ via the Packlink service.I packaged the item well, attached the label and took it to the nearest Collect+ point at the local Costcutter. The item was scanned, I took my receipt and left.After 10 days I heard from the buyer to say that the item had not arrived - after checking tracking all I got from Yodel/Collect+ was that it was unavailable when they went to collect it.So I have a local shopkeeper who won't speak to me and a courier company who are avoiding responsibility, however so far as I'm concerned it was in their care as soon as it was scanned at the terminal, and at that point the shopkeeper was representing them and their courier service - I was not there as a Costcutter customer.In the meantime I am over £40 out of pocket, effectively I've been robbed and I won't be letting it rest that way.Avoid this service, use Evri instead.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more