I dropped off a parcel to be sent back to Google in September 2024, it was worth £600. The person who took the parcel completed it as though he was receiving the parcel, not google! Now the parcel is gone, collect+ are ignoring my attempts to reach out, and I'm £600 down. My next step is citizens advice to try and get fully refunded by collect+. I have a receipt of the person who took the parcel too with the name. No response! The place I took it to told me no one there under that name works there. It's so dodgy 😑😭 will never use collect+ again. Google won't touch the case, because the parcel never got sent to them!!!
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more