Bad service in my current area, generally unreliable. Since Royalmail has been partnering with collect+ I've had a range of issues. One particular parcel shops is unwilling to accept anything that isn't "small" (which isn't communicated anywhere before you arrive, and isn't in line with accepted royal mail size limits), claiming it's due to limited space. I've also experienced missed collections and delays, for example my current parcels were dropped off days ago and show on tracking as not having been collected from the shop, apparently due to the courier saying they're too large for their vehicle (but again are within the 61/46/46cm restrictions), I also can't take them back myself, nor can Royalmail take action as they haven't scanned it themselves yet.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more
