I have two parcels to collect at a yodel/collect+ shop, the email I received stated both parcels were ready to collect and I have been provided with collection codes. I went to the shop and the store said that neither parcel is with them - when I stated this was unusual he said unfortunately it isn’t, this happens often. Yodel will scan in the items and then take them away with them for some unholy reason. After 3 days of checking o was provided with the yodel/collect+ number. I have tried calling them 3 times this morning, on hold for 30 minutes a time, then the line hangs up. It’s infuriating! Where are my parcels and how hard is it to do your job?!
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more