I lost in DP News Collect+ store in Sudbury Town my new mobile phone, purchased on eBay. What happened? It occurred they received the parcel from the seller delivered by Royal Mail in amazing express way just next day (19/10/2024) after the purchase, but... shop assistant didn't scan it and I've been waiting for whole round week for the collection code to find out finally I wouldn't get it. It was not a mirage, it didn't evaporate either. There is the picture of this parcel and the signature of shop assistant on Royal Mail tracking site. Someone apparently liked and took the phone, simply stole it. I got the refund from eBay, but what the store did is a crime and shame. Never gonna even step in there. In my opinion they should lose Collect+ membership if they obviously cannot be trusted. Just thieves.
Claim your business profile now and gain access to all features and respond to customer reviews.
Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more