JSK News Great Guildford st would not give me my parcel on Saturday 17th August as your systems were down. I could not return to collect my parcel until 23rd Aug (my parcel arrived at JSK on 15th Aug). He shouted at me in the store and would not give me my second parcel. He said that the first parcel had gone back to sender who was on holiday. She has just confirmed the tracking shows the parcel shows no update. We are wondering if the store is illegally disposing of parcels after 7 days knowing customers have paid for these items. This is really serious! Please contact JSK News and ask what he is doing with parcels after 7 days. It’s a disgrace and his aggressiveness is not acceptable. Collect plus need to act and remove this vendor from being a collect plus point. 7 days in the summer holidays to collect a parcel and to be dishonest is what is more concerning it explains his conduct.I cannot recommend collect plus because of this experience. It has left both the seller and I completely at a loss at what to do and I will not return to his shop after his conduct. Utterly unacceptable.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more