For the last couple of months I've been getting comms from Virgin Media telling me they are going to charge me for equipment I haven't returned.It turns out that Collect+ still have the item at their national depot; according to tracking its been there for 36 days! They are starting a manual search and hopefully it gets found then returned to VM otherwise I'll be on a debt collectors list. Disappointing..Update: Still no response about the manual search. Disappointed by your reply also. I'm not dealing with Yodel, I'm dealing with you. How about an apology and contacting Yodel on my behalf. I am wasting hours on this now between collect+, Yodel, virgin media.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more