Unbelievably bad customer services. They marked my parcel as collected by me when I hadn’t, a week after it had been sent back to the retailer and supposedly at half midnight when the collection point isn’t even open.My parcel is now missing, I can’t get the retailer to tell me where it is or if I’ll be refunded at all as Collect plus have falsified tracking details claiming that I collected it when this is physically and logically impossible.I keep trying to find a customer service agent to help me but any time I click on the webchat page “none available” and they cut me off. As of writing this they have essentially defrauded and stolen from me. Insanely outrageous. Please avoid like the plague, they are so awful frankly I don’t know how they can legally still be operating in this country.EDIT: Yodel messaged me to claim that it is a member of Collect Plus staff that not only did not return my order to the sender, they marked it as collected by “mistake”. From where I’m stood it looks like a meme Ed of your staff did this in the hopes it would not be notices and so they could steal my parcel for themselves.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more