I had a parcel containing 4 cushions to return. I took it to the Alnwick collect + store in Upper Barresdale. They refused the return saying it was ‘too big’. I checked the website and the parcel was smaller than the maximum size so there was NO REASON to refuse the parcel. I then drove a 15 mile round trip to the next Collect+ store in Amble and they accepted it no problem. I hope collect+ takes away the contract for the Alnwick store, they are not fit for purpose.In response to your reply the parcel was 56cm x 47cm x 47cm which is below your maximum size. It contained 4 cushions so I’d guess it weighed about 5kg max which is half your weight limit.
Claim your business profile now and gain access to all features and respond to customer reviews.
Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more