My parcel was (supposedly) delivered to my pick up store Thursday. I went to pick it up it Thursday and it wasn’t there. Apparently the delivery driver had delivered the wrong parcels to the shop and they were waiting for him to come and swap the wrong parcels for the right parcels. I went to the shop again Friday and Saturday and still the parcels hadn’t been swapped. I have tried to contact Collectplus via chat and phone many times and no one answers. Collectplus don’t work on a Saturday and Sunday !! What kind of delivery service is that ?? So it is now Monday and I still have no idea where my parcel is and when it will be delivered. This is terrible customer service from a company that used to be so good (before they were taken over by Yodel). I will be avoiding this company from now on. Looks like Hermes, I mean Evri (their service is so much better service they changed their name 🙄) has some stiff competition.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more