My parcel was delivered to my collection point on Tuesday but I still haven’t received my collection code (it’s now Saturday). I’ve tried requesting one via the website which doesn’t work and I’m unable to contact Collect+ as both their phone number and webchat have been suspended. Whilst I appreciate they’ve said this is due to a cyber attack, there should be a back up process in place which allows customers to collect their parcels - or Collect+ needs to stop accepting deliveries for collection as it’s currently holding items which people have purchased to ransom!If I had to sum up Collect+ and Yodel in one word given my experiences of them it would be USELESS - and one star is quite frankly being overly generous!!!
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more