My has parcel arrived at the Collect plus shop. I have tracking info and number, order number, the credit card I paid with, photo ID with my address and I can describe the packaging and the contents. I can even see my parcel on the shelf in the shop but they won't give my parcel because I haven't been sent the collection bar code.Collect plus say its Yodel's problem, Yodel says to contact Collect plus. The shop can't give me any information either. If you can't get your system to work you should have a back up plan. Surely I've offered enough ID to get my parcel?I'm out of pocket and I haven't got my parcel even though I can see it and its got my name on it. Incompetent process and zero customer service.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more