I am deeply disappointed with Colonial Penn’s handling of my mother’s life insurance claim. My mother passed away on Jan 13, 2026. Despite being the policyholder and paying all premiums for years, I have been met with nothing but administrative roadblocks.The company is currently stalling the claim due to a clerical error on their end—listing my mother as the beneficiary despite the relationship field correctly stating 'Son.' Rather than resolving this simple internal mismatch, they have forced an 'investigation' that has lasted over a month with no end in sight.To make matters worse, their technical support recently told me I must provide a Power of Attorney (POA) to access the online account—a legally impossible request, as POA status expires upon death. Most outrageous of all: while they refuse to pay out the death benefit, they continue to send bills. I was forced to pay $298.50 in post-mortem premiums on Feb 14 just to ensure they didn't cancel the policy while 'investigating' the claim.If you want a company that supports your family in their time of need, look elsewhere. Colonial Penn has turned a time of mourning into a bureaucratic nightmare.
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Colonial Penn Life Insurance offers affordable life insurance coverage online, including guaranteed acceptance life, term life