Review Time
My son had a child trust fund maturing and the whole process of obtaining the proceeds was very difficult. First off the digital ID verification system on the website did not work. It looked like the photo ID/passport verification worked but I was informed later that it hadn’t. They should state clearly that it is unlikely the digital ID verification system will work for children with maturing child trust funds and save people the time trying to use it but then getting lots of error messages. After this, the process was very cumbersome to post off the identification documents, to top it off they would not refund me for my postage cost for sending my son‘s passport guaranteed/tracked delivery. Very poor experience overall.
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