We are on a budget billing plan and haven't made any major appliance purchases or lifestyle changes. Still, our bill has surged over 160%, with a delivery fee now making up about 40% of the total. When we reached out for clarification, the customer support was non-existent. This service offers no transparency, operates monopolistically, neglects customer support, and imposes outrageous charges. Additionally, we experience power outages 3-4 times weekly, with no plans for resolution. I would prefer to take out a personal loan or HELOC for solar energy rather than continue paying this inadequate provider.
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