STAY AWAY!!!I got 12,000 BTU model last year, didn't use it much till this year. After turning it on this year it is leaking water to the floor. They're not responding to emails!Conversation with after sales person was just to tell me off. Diagnosed over phone and chat physical damage to unit without even seeing it, and i have been told They can't do anything for me.I called Product Support Manager for UK just to hear that there is no warranty claim, and it won't be accepted. If I want I can repair it myself.Another company quick to take Your money, but with Non-existent and rude after sales support.Don't waste Your time with them!
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