I purchased 2 portable AC units just over a year ago and they have the 3yr warranty. I recently purchased a 3rd unit too.One of the first units is not functioning correctly and I have been trying to receive support. Unfortunately the support service is some of the worst I've encountered and the technicians are extremely unhelpful.The engineer had the nerve to call me a scammer wanting his money back when all I want is the unit repaired and warranty honored.They are now asking me to send the unit back in an original box, pallet and would require a truck service at my cost, they would then charge me to inspect the unit and have me pay for return carriage. I have raised it with the Citizens Advice Bureau and they are helping me and have reported the situation to trading standards. Avoid this company if you value support.
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