I ordered a pair of red plaid cargo pants that had a zippered pocket. When I received them they were way too small and looked like they would fit a girl not a woman. They also had a weird embroidered flap with holes and no pocket. I emailed them to return them because their return policy said they will accept returns if it was due to their error. I received email responses back not acknowledging that they sent the wrong item. They asked for pictures and I sent them multiple pictures. They would only refund me if I returned the pants to China at my own expense. If I didn't want to do that I could keep the pants and they would give me a partial refund or store credit but those options did not work for me because I received the wrong item. So more emails were sent back and forth and I called and left messages on their voicemail but no call back. I filed a PayPal dispute and I received an email from comfycargopants.com asking me to drop the PayPal dispute because they said I never contacted them about the issue and they sent me the correct item. I also received an email from another person in the company saying they reviewed my claim and were willing to send me another pair of pants. I refused to drop the claim and I also refused to get another pair of pants because they are not a trustworthy company and I bought another pair of pants already for the event I needed them for. Please do not buy from this company because they will send you the wrong item and then give you the runaround when you try to resolve it. Fortunately PayPal decided in my favor and I am getting my money returned. If it wasn't for PayPal I probably would still be fighting the issue with them and most likely would never have received my money back.
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