I genuinely struggle to see the value in Companies House beyond being a compulsory filing system that charges you for using it. The recent identity verification process was particularly poor - confusing, repetitive, and clearly not ready for release. I spent over a week stuck in a loop, repeatedly trying to complete verification while dealing with a system that felt buggy and untested. Support was no help at all, consisting mainly of generic, copy-and-paste responses that didn’t address the actual issues.Having finally got through that ordeal, I then needed to file my confirmation statement - something I’ve done without issue for years using the previous WebFiling system. Unfortunately, the new system is a significant step backwards. What used to be straightforward became time-consuming and stressful, ultimately costing £50 and a considerable amount of time over the Easter weekend and the following 10 days or so.The most frustrating part is the lack of meaningful support. Queries were misunderstood, responses were irrelevant, and instead of resolving issues, I was repeatedly warned about penalties for late filing—despite the problems clearly being caused by the system itself.It’s hard to understand why a working system was replaced with one that is more complicated and less reliable. Basic expectations such as proper testing before rollout and adequately trained support staff don’t seem unreasonable.At the moment, the experience feels unnecessarily difficult and poorly managed.
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