companieshouse.gov.uk

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schotts
The Companies House verification dysfunction…

The Companies House verification process through GOV.UK is dysfunctional. If the name recorded for director at Companies Hoise is not exactly as in the passport, driving licence or BRP then it is rejected and the person locked out. This may be due to an apostrophe of a S/O that is in the documens but not included at Companies House. One is then locked out and cannot use the Post Office in-person option. The GOV.UK helpline is of no help. They say they can only help if one uses Google Chrome or Firefpox as browsers and not Microsoft Edge. I do not wish to use the former two as they have conditions and disruptions that I do not like. Companies House is not able to offer a soluyion other than suggesting using ACPS, which costs. They do not provide a link on the verification page to list and do not inform anything about cost. There is nothing to ensure that after paying the same name maytch problem will not occur

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Date of experience: Apr 12, 2026

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