Jamal has been excellent in helping me sort the issue I had with a company called Bandi-coot that I used through their website. Very quick responses from Jamal and chased up the company along with my attempts to contact them and get answers. I would use compare and recycle again as it’s not their fault that the companies that are displayed to sell on their website aren’t honest and have misleading advertisements. Thanks to Jamal’s efforts alongside mine the payment was finally received 4 days later than was intended with £10 compensation.Below was my experience with The company bandi-coot and why they should be avoided;They are fraudulent, what they advertise and what they actually do are two completely different things. I sent my phone off and it was in good condition which I have pictures of. They received my phone on Friday 30th Jan, the phone wasn't looked at until Monday 2nd Feb where I was then told my phone has a deep scratch on the back and scratches all over the screen. They sent pictures of these scratches that weren't there when I sent the phone off, they then sent me a counter offer of £120 which was £115 less than what was originally offered.I accepted the offer on Monday as I couldn't be asked to argue and received a text message saying payment should be received within 24 hours, it has taken 4 days to get the payment which is abysmal considering it clearly states on their website ‘same day payments’. I ended up driving almost an hour and a half to their office in Harlow to confront them and find out why my payment hasn’t been made and why I was told different excuses each time I contacted them, please note that I made several attempts at ringing them to be left on hold and told no one is available to speak too.I shouldn’t of had to drive to their office to get answers but I’m glad I did, I’m also glad that Jamal reached out when he saw my trust pilot review and helped get to the bottom of the issue.
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Compare and Recycle officially launched in 2010, and since then has grown into a nationally recognised brand. We are the UK’s largest independent comparison site, and we have helped millions of customers get over 200 million pounds for their old devices.
