I can not express enough how bad this company is, do not even contact them, you will regret it!Be very careful with this company. The salesperson promised services and support that were never delivered — and I have since discovered these promises were impossible to fulfil. They will say almost anything to get you to sign a contract.When you try to leave or cancel, they impose high charges and fees. They are not personal accountants working for you — the only thing they did well was take money from my account to fill their own.In my opinion, this is a contractual trap they refuse to release you from. Don’t be fooled by what they promise at the start — it does not reflect the reality of their service.They have said in their response that they are always transparent.This is my transparent situation.The sales person on the phone promised the world, he said that everything would be done for me.Nothing was done for me. It took 2 months before anyone replied to my emails for service, but they emailed me in seconds if a payment was not made.They tried to charge me for a new months payment after 7 days because the sales person back dated the contract, I believe, so they could get the Christmas bonus.When I finally had enough and told them I wanted to end all business with them they said that I would need to pay to get out of the contract, the sales person said that it was contract free, leave anytime.To leave their service, you need to email them, send a recorded, tracked letter to an address, not in Paris (where they are based), and book an appointment to cancel, I had to wait 3 weeks for an appointment, 10 minutes before the meeting was due to take place, I received an email saying pay us, I phoned them as they did call me and they said they thought they would just email me. Why did I need to wait 3 weeks for a 4 line email.He also said that the sales person did not confirm what he said in an email and their calls are not recorded so tuff luck pay us.Update number 2I emailed them as they asked in their response to my Trustpilot comment!They have not replied,These are just empty words to make others thing that they actually deal with these issues!
Claim your business profile now and gain access to all features and respond to customer reviews.
Comptastar.fr, votre compta faite par nos experts.
Dès 9.90€/mois.
Création d'entreprise offerte.
100 000 Français satisfaits 🌟
=> Demandez un devis; c'est gratuit !
