WATCH YOUR WALLET!I completely share the very negative opinion of Sam and Vincent, who are very dissatisfied with the service provided by Comptastar!We were very happy with Comptastar's accounting work for 2 years (in 2023 and 2024).But then: a change in the general terms and conditions in summer 2024 added a three-month notice period for any termination, otherwise they demand 40% of the annual amount for the following year. A price increase of about 50% was announced in September-October 2024.Seeing all this, after a discussion for negotiation that led nowhere, we requested termination in writing by email in December 2024. Yet, the annual amount for 2025 was still debited at the beginning of January.We only learned at the end of January 2025 that a registered letter had to be sent to an obscure address in Bordeaux before the end of January 2025. Numerous follow-ups on our part to reopen the discussion with Comptastar brought us to May...Comptastar's response: no refund will be made (they charged us for a full year of commitment) contrary to the T&Cs which only mention 40%. They won’t budge an inch...So yes, they’ll tell you they’ll get back to you, that you need to write to such and such address, that they’ll be attentive to your situation... but is that really true? That’s for you to decide...
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