Well what can I say other than I am flabbergasted by this experience.I ordered a new garage and had to pay everything up front, which I was not happy about having been ripped off by a bathroom & kitchen supplier in Kilmarnock previously, but again I paid. I was given a 12 week lead time. On week 14 I was told that they had forgotten it was a bank holiday and the ground work team would be out next week and a further 2 weeks later my garage would be delivered and erected. Having put all my belongings into a gazebo in week 12, thinking it would be short term, I was becoming more anxious. Ground team arrived this morning and the grumpy foreman turned out to be the company boss, but failed to mention this. The lads had a tidy up and the foreman said that he would erect my garage on the existing base. I was confused as I had paid an extra £550 to have my base extended as it was too small for the garage? I was told that the office would telephone me and I stated that I would look forward to that, as I would be seeking a refund from the £550 outlay. To my horror I received a telephone call from the office and I was told that they had been instructed to refund me all my money and that CGS would not be doing business with me.I am now left high and dry with my belongings under a gazebo as we enter the winter months. It will take me at least another 12 weeks for a credible builder, who will be true to his word and follow through on the promise and contract agreed, to get another garage.Apparently I am intimidating. Well for those of you who have met the owner (Mr Pat) I think it would be really hard to intimidate this gentleman. I have been refunded all my money, but I have been let down badly. The CGS contract is all about protecting the company and nothing about the customer. They have no morals or values, leaving a customer like this. Go with this company at your peril, but I would never recommended them to anyone. A joke of an outfit!
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