I read on the internet that we should be taking this lock down time to do the things that we have been putting off for a while. So I’m taking the time now to write this review about Concrete Garages Scotland Ltd that happened last year. I’m just going to give the short version, because the more I think about this escapade, the more my blood boils. We needed a garage, so we went to Concrete Garages Scotland’s office in East Kilbride to see what was on offer, and basically to make sure that they were a legitimate company. Their office was impressive and they seemed to be in business a long time. To be honest, after the sales pitch, I was all for turning on heel and leaving, but my wife was pressuring me into getting a garage. Unfortunately, Sharon, the sales manager, just put my back up with her really un-customer friendly manner. It wasn’t so much what she said, it was the smirk, smug, pomposity and insincerity with which she said everything that annoyed me.It seems that Sharon Macken, of Concrete Garages Scotland’s favourite get-out clause for bad reviews is “I’m sorry (the only time she ever apologises) but you don’t seem to be a customer of ours”. Well, I can assure you that I was a customer of CGS, but I never will be again, and nor will I recommend them. I reckon, though, that this company could be a good company, if they got rid of Sharon Macken, and employed a proper team effort, as it just seemed to me that every time that I called the company to find out what was happening, nobody could do anything without her say so. The build was straightforward and I was happy with the garage, but I have never known such a badly organised company, or spoken to such an egotistical narcissistic control freak as Mrs Sharon Macken, ever. A level par with Boris Johnson or Donald Trump.For a start, the hard standing was a joke. The framing went up, and a truck delivered the aggregate to fill in the frame. There, the hole sat for a further eight months, and a gaping hole in the side of my hedge, which was open to every burglar in Paisley. Four months later, and many phone later, they arrived to fill the remainder with concrete. A further two months later, they arrived with the garage. All in all, it took FOURTEEN MONTHS from paying a substantial deposit of several thousands of pounds, to completion of the garage. Even then, the garage was still not complete as we had to wait a further three weeks for them to fit the guttering. We called their office on many occasions to find out what was happening. Karen gave us every excuse under the sun from delivery problems, to “problems with other customers’ ground works”. It seemed that it was ok if you were getting a garage, but they haven’t a clue how to cope with any foundation problems. By Mrs Macken’s own admission, they never do site surveys, unless you pay for them. They are not engineers, so they don’t foresee any ground problems until they arise. Even then, it appears, you have to wait months for them to fix it. We paid nearly six thousand pounds up front for a hard standing, and we were sweating that our money could be lost if they went out of business. We felt as if we were pushed to the bottom of the pile every time. It got so bad trying to speak to Sharon, that we started calling her Sharon Pimpernel, because she was “never there” to speak to. I would not recommend Concrete Garages Scotland.
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