I ask for refund for an unused tickets of 5 people cos they asked me to download the wetaxi.app as instructed when they send me the tickets. Didn’t work cannot even sign in. Reached out to customer service so many times for refund. They insist I have to pick up the pass like wtf pick up where? Clearly the instructions in the email was written to download the app and add the ticket. Long sotry short we were only 3 days in Milan and I purchased this on the 2nd day.
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