HelloI am writing to you to present my situation. Probably, as it did with previous messages from other customers, the company will react very quickly, claiming that it is not a scam, that they are an old and correct company, etc.I will briefly present my situation to you and it is up to you to assess how you want to proceedI will briefly present my case, strictly to inform you about the practice used by this platform with me- at the time of payment, an automatic message was sent announcing that the travel card would be issued to me in...4 hours if I send a request in this regard by e-mail (!)- I sent this request, I did not receive any card- for this purchase made on a Friday, the money remained pending in the bank transaction- on Sunday, after I did not receive any response to my insistence to receive the travel card (paid in full by bank card payment) and noticing that the money had not yet been withdrawn from my account, I asked the platform by e-mail not to withdraw my money considering that they did not provide me with the product I paid for- shortly after I sent this message, on a non-banking Sunday, the platform withdrew the money from my account- I filled out the money refund form- I received an email according to which the platform believes that I received the card- I explained to them again that I did not receive any travel card, which can certainly be observed in their system- I did not receive any response or the money- I notified the European authorities and those in the company's countryLater edit exactly as expected - the company responds to this message with standard formulas, from the manual, to save its image. In reality, the situation is the one described above, I paid and I received absolutely nothing in exchange for the money given, nor the money paid was given back. They are very careful to come on this platform with professional messages, instead you are abandoned by email and with the money taken
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