Please keep away from this company! They stole our money, paid but they don’t issue the Pass properly and some people reported that their passes are fake!We purchased 3 Day Passes on 11/07/2025 @16:09, although their website advertises the cost was €30 but it turned out that charged us for €33.after going through a complicated process, finally we got only 1 day ticket! After that they purposely delayed the next ticket & changed the validity of 2nd day ticket and even until now my wife did not received the 3rd day ticket. Sent emails to them but no reply!Keep away from this company. Forgot to add as follows:1. My wife tried to use my Wise debit card to purchase the pass but it was rejected with a note “suspicious/scam”, tried several times but Wise Card kept saying “suspicious/scam/fraud”2. We went to the tourist information, they advised us that do not know your company, and they would not want to say anything about your company.3. Unfortunately, even after writing to your customer service & they would not help, we bought the passes with my credit card and the transactions when through4. The first day pass was valid from 11/07/2025 @ 14:31 to 12/07/2025 @14:315. While we were on the train, I saw & overheard 2 passengers were arguing with the inspectors about the same pass we had, later I saw them got fined & paid instantly. We were lucky that we arrived & got off from the train before being checked. Apparently, from other reviewers, they have been fined due to fake pass!6. Since then we stopped using the pass and bought the daily pass from the machine. We should have listened to our Wise Card and the tourist information desk.7. We tried to see the day 2 & day 3 pass. My wife’s tickets for day 2 & day 3 were valid for the same day 12/07/2025 04:00 to 13/07/2025 04:00am & when we complained they just simply said “submit for refund and wait for 2 weeks! At the end, both of us bought proper tickets from the machines!If you are serious, why don’t you just give us the refund!Now, why did you ask my email address? You should have our details!Our bad experiences are genuine!!
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