Big scam!!! I bought a ticket for Lisboa on the 10th of September and tried to download it. It always landed on a about:blank page so I never had the ticket. I tried to get a refund request and send a video of the "download" process but they don't want to refund, saying I did successfully (11 times?!) download the ticket, which I didn't. They admitted the first time didn't work and their "proof" for refusing the refund is that I tried to download it 11 times. Why would I try to download a ticket 11 times if it worked allegedly the 2nd time I try? I showed them a screen video where it is obvious nothing was successfully downloaded on my phone but of course they ignored it and lied further.Don't buy there! I never experienced so much dishonesty from a company. An official complaint is on the way and I encourage every scammed client to do the same, since taking clients money without providing any service appears to be their business model.
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