We were six people traveling to Milan. After purchasing the Milan City Pass, we learned that the airport shuttle had to be requested by email 24 hours before arrival. Luckily, we received a response and got our tickets in time.We also booked the Cathedral Terrace and Castello Sforzesco Museum. The tickets came as three separate download links, which was inconvenient. One link didn’t work, and the Cathedral Terrace ticket was issued for a different day and time, so we had to return later.Be aware: the shuttle includes only one trip — we had to pay for the return. Also, the public transport ticket must be collected from a tobacconist about 20 minutes from the shuttle stop. This was very laborious with our baggage.Overall, the process was cumbersome and not worth the price after paying extra for the return shuttle.
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