If i could give them 0 stars, I would. Not only do the tickets that you pay 25 EUROS for don't work, when you contact them for a refund, they take ages to respond. I submitted my request on the 18th of September and according to their website I should receive a refund by the 8th of October. I received an email today (01/10) that they still need to decide whether I deserve my refund and that it would take an additional month to process. scam is a big word but to be quite honest I feel scammed out of my money currently. I did not receive the service I paid for, they are not giving me my money back and making me wait for days and days for the same responses - and on top of that, I found that buying a pass directly from the city's transport website was more affordable, and it actually worked! This is unacceptable and I advise anyone traveling to Europe to stay away from this company.
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