No refund yet. Publicly they pretend to help - encourage you to reach out in the comments but they do not respond.It does feel like scam to me. Change my mind!You do not reply the emails for weeks.You promise a refund within 7 business days at the end of April, and I still haven't received anything.When I asked for proof of the refund mentioning the data I need (transaction id, name of the sender, amount, date), you did not send them to me. I asked for it again, still waiting.Your website says the following on the Transparency & Legals information page:"Tourist Point and this website, which it owns, are authorized dealers of Madrid transport tickets by Tourism Madrid."I contacted them after 2 months and they replied that they "have no official relationship with that company or website".They forwarded it to the corresponding department so that they can take it into account.These are facts. No money, no data about the transaction of the refund.Also, you've been letting people make purchases even though you're dealing with technical issues that result in not being able to give out the passes, you only take the money. The earliest comment I could see here regarding this issue is from January.How can you explain this? I would really like to hear what's behind it all.
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