I bought what I thought was a 3 day Rome metro pass from Conetpass on 5th June. I tried to activate with the code that Conetpass sent at 8 am on the 6th on wetaxi app but the code did not work, I tried many times then emailed Conetpass to inform them it did not work, I got an email back saying they would reply in 3 hours, I told them I would buy a ticket from Atac and to refund me, they didn't answer for 4 hours by which time I had left for Rome and was using the official ticket. They said the code worked, I didn't try it as I didn't need it anymore. I have asked for a refund several times but get just a standard email saying they will get back in 3 hours which they do not.It was strange to have to download a taxi app and get the ticket through them, I wonder why Conetpass could not have dealt directly with ATAC the official Rome transport, that did raise alarm bells.The activation code certainly did not work and I have now sent you a photo of it saying invalid code, I attempted several times. I did apply for a refund but have yet to receive any response to that.
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