I recently shared my terrible experience with ConetPass (berlinpublictransport.com) on Trustpilot, and now I feel the need to follow up.We bought 3-day AB public transport tickets from this website, which clearly stated that the ticket includes transportation to Berlin Brandenburg Airport. However, during a routine inspection on the S-Bahn, we were both fined €60 each because the ticket was not valid for travel to the airport — directly contradicting what the website claimed.When I reviewed ConetPass about this, they responded by asking me to name the person who claimed the ticket was invalid. So I did exactly that — I CC’d them in emails with the official S-Bahn Berlin representatives who issued the fines. And suddenly… silence. No response. No accountability.All the official bodies trough official email exchange (VBB, BVG, VisitBerlin) deny any cooperation with ConetPass and state that tickets sold on their site are not official and are considered counterfeit. ConetPass insists otherwise, claiming long-standing partnerships — but refuses to clarify or take responsibility when presented with direct proof of the contrary.To make matters worse, we verified the ticket at the official VBB Info Point at Alexanderplatz, and the employee there told us it was valid. The ticket even has logos of VBB, VGT, and VisitBerlin — giving it the appearance of a legitimate product.Despite doing everything right — verifying information, purchasing through what looked like an official channel, even asking a VBB employee — we are now forced to pay €120 for something that was not our fault.This experience was not only frustrating but deeply stressful. My partner is blind and a lawyer; I am a journalist. We understand rules and would never try to bypass them. But we were clearly misled, and instead of getting help, we’ve been ignored.This is a warning to all tourists: do not trust this site. You may end up paying twice — once for the fake ticket, and then again for the fine.
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