The 'PASS' is complicated to use, doesn't work as expected, instructions are unclear as to how you actually book any galleries etc, and the help desk equally so. I never used the pass and asked for my money back before I even travelled, they have not replied, even though under EU laws they are supposed to refund me. The Firenze Card (not Pass) is issued by the Municipality of Florence, I thought I'd booked the former... I imagine that's what they want visitors to do and sadly I expect many visitors like me do just that.
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