I have paid 3 tickets to roof terrace of Duomo di Milano, and I have chosen our delivery date April, 1. But when I got pdf tickets, it has dates April, 2. And we couldn’t use this wrong tickets, because we have train from Milano to Venice at this evening. It has been more than a month since I sent a request for a refund for the wrong tickets and the proof documents. However, money for the tickets has not been refunded, and your refund department has not responded to any of my emails. It seems like a mockery. I have already written 5 letters asking when the money will be refunded. However, they are not responding from their mails (conetpassrefund and info@conetpass).
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