Purchased two 3 day public transport passes for our trip to Amsterdam. I purchased them on June 23rd and our trip wasn’t until July 16th. We arrived in Amsterdam and tried to download the tickets the continualy said error downloading tickets. We eventually gave up and purchased tickets at the train station for the 3 days. I contacted “customer service” they got back to me after about a week and asked for more details. Now they are reviewing if I meet their refund “criteria “ my option is stay away from this company. *Yes the only ticket that would download was the bus from the airport which we ended up not using anyways cause we were so annoyed at that point we took a uber. The most important tickets (tram) is conveniently the one that wouldn’t work or download. I don’t understand why customer service needs to investigate it is clear they were not used and I’m sure it shows we tried multiple times to download.
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