I bought four passes online for the family during a stay in Milan city. Was expecting this to be a digital solution but limited information was to be had until after purchase. The main feature, i.e. the travel pass for Milan was not digital and we found out this was only accessible as a physiscal pass at one pick up location down town Milan. This led to a long excursion to find the so called kiosk. At the given plaza there was nothing to be found.There are limited options for contacting this company and after some atttempts I demanded a full refund. Weeks have gone by, I have reiterated my demand and get nothing more than auto replies.Last option is to have the card transactions revoked and I have filed for this via my card company.I dont reccomend doing any business with Conetpass and please take my one star review as a zero star review!Update following Conetpass response: The public transport ticket is the key value of the Conetpass, but with their response they are trying to make this less relevant. Key problem is that they never answered my phonecalls, responded on my complaints or refund requests and after having gone through my bank to get the credit card transaction revoked, their bank disputed this and said that I allready got all that I payed for, so this is at loss for me. I have to go repeatedly to Milano for the next couple of years and surely know where I will NOT be buying transport tickets!
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