Update – May 29, 2025:After receiving a public reply from the company on May 15, claiming my case was being "reviewed thoroughly" and that a refund "will absolutely be processed," nothing has changed. It’s been over months since I first contacted them, and I’m still waiting for the refund they promised multiple times.Their response to my original review may sound professional and reassuring, but sadly, it doesn’t reflect their actual actions. Behind the scenes, it’s just more of the same – vague apologies, broken promises, and no resolution.This only confirms my previous warning: do not trust this company. They took my money, failed to provide the service, and continue to delay and avoid accountability. I feel completely ignored and misled.REVIEW: I bought a ticket to visit the Duomo in Milan, but the link to access the ticket didn’t work at all. After contacting the company, they admitted the issue and promised a refund. Since then, I’ve received multiple emails saying the refund was on the way – even with exact dates – but nothing has happened.I’ve contacted them repeatedly. Every time I get vague apologies and empty promises. Still no money.What’s worse, when we went to the Duomo and explained the situation, staff told us this wasn’t the first time they had heard complaints about this company. That says a lot.This is completely unacceptable. I strongly advise others not to trust this company – they took my money and never delivered the service. I feel deceived and ignored.
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