Airport transfer tickets included in the price of a 7 day Venice waterbus ticket at a cost of €76 but could not be downloaded until day of transfer. My flight was at 10am, so needed the tickets for our transfer at 7:30am. When I tried to download I got a message saying they were not ready for download and I would receive email notification when they were. I received the email link at at 9:30am, obviously far too late, and had to pay separately for the transfer. Conet say that the email is automated but surely they know there are dozens of early morning flights, so email automation should be set for much earlier in the day. As other reviewers have said it’s difficult getting through to their customer service team, if you can find the number! Clearly, don’t use Conet if you want to guarantee receipt of your tickets for an early morning flight. Also, an ACTV 7 day ticket costs €65 and airport transfer €10, so cheap than ConetPass.
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